Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPHR603B Mapping and Delivery Guide
Provide advisory and mediation services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPHR603B - Provide advisory and mediation services |
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Description | This unit covers the provision of advisory and mediation services by human resource specialists to promote positive employee relations. It includes advising and mediating with parties, counselling employees and providing an employee information and advisory service.In practice, the provision of advisory and mediation services overlaps with other generalist and specialist workplace activities such as managing diversity, managing policy implementation, managing employment relations, managing performance management processes.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Human Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Advise and mediate with parties |
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Element: Counsel employees |
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Element: Provide an employee information and advisory service |
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